Exchange, Refunds and Returns Policy
AnyLock Australia will gladly replace any goods that are delivered to their destination in a faulty or damaged condition. Customers must lodge a notification of their intention to return a good to the Customer Service Department within 24 hours of the product’s delivery. The Customer Service Department can be contacted by phone on 0402 721012 or via e-mail at firstname.lastname@example.org, and will provide instructions as to how to return the product to AnyLock. When contacting Customer Service, please provide the following information:
Copy of the Invoice Reason for Return Name Daytime contact number Photo attachment for email (if product is damaged)
AnyLock Australia will exchange/refund any unused undamaged products within 14 days of the purchase transaction if the product is returned in its original packaging (the original packaging must also be complete and undamaged) and submitted with proof of purchase eg tax invoice/receipt, and/or packaging slip. AnyLock Australia does not reimburse delivery and handling charges where a customer has made an incorrect choice regarding a product, and customers returning products do so at their own cost and risk. A product return advice must first be received in writing including a reason for the product return, together with a daytime contact telephone number so that our Customer Service Department can contact you. Our friendly staff will be in contact to organize a refund where AnyLock Australia is unable to replace or exchange returned goods. Exchange/Refunds will only be reimbursed once the product has been received in to our warehouse and it is confirmed that the product and the packaging is in its original unused condition. If the returned product and its packaging is not in its original condition an Exchange/Refund will not be given and it will be your responsibility to collect your original purchase.
In the case of a refund if your original purchase was made by credit card you will need to present the same credit card for the refund.
AnyLock will not accept returns or offer refunds on any used products. AnyLock will not be held responsible where a customer has made an incorrect choice regarding a product.
Any orders sent internationally are non-refundable.